BoxIt! FAQ



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Why do I see this error: "The command "duplicate" is not currently available?"
Why do I see this error: "The command "set" is not currently available?"
Can I use these actions on full-sized photos?
Will these actions work with Photoshop CS?
Will these actions work with Photoshop Elements?
Is there a tutorial for my actions?
The actions are behaving strangely, and none of these questions and answers help. What now?



Why do I see this error: "The command 'duplicate' is not currently available?"

Your image mode is probably not compatible with the actions. Examples of incompatible modes are indexed color and multi-channel. Convert your image to one of the other modes, such as RGB, CMYK, Lab, or Grayscale before running the action.

Also, if you are using Photoshop 6 or 7, make sure your image is in 8-bit mode. 16-bit mode is fine for Photoshop CS.

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Why do I see this error: "The command 'set' is not currently available?"

Your image mode is probably not compatible with the action. Examples of incompatible modes are indexed color and multi-channel. Convert your image to one of the other modes, such as RGB, CMYK, Lab, or Grayscale before running the action.

Also, if you are using Photoshop 6 or 7, make sure your image is in 8-bit mode. 16-bit mode is fine for Photoshop CS.

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Can I use these actions on full-sized photos?

Yes, these actions can be used on full-sized images.

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Will these actions work with Photoshop CS?

Yes, these actions work with Photoshop CS, as well as Photoshop 6 and 7.

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Will these actions work with Photoshop Elements?

No, they will not work with Photoshop Elements. Check out our Elements actions here.

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Is there a tutorial for my actions?

Yes there is: Tutorial


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The actions are behaving strangely, and none of these questions and answers help. What now?

Some suggestions:
  1. Restart Photoshop

    People have reported that sometimes, especially right after loading a new action, Photoshop behaves strangely, and that after closing Photoshop and restarting it, the problems go away.

  2. Close some Programs or Restart your Computer

    If you've used the actions successfully before, but they aren't working today, your computer might be short on available memory. If you're running other programs, close some of them and try again. If you're still having trouble, there could be problems caused by programs not releasing memory after they terminate. Restarting your computer may help.

  3. Contact Us

    If you need more help, contact us at shutterfreaks@shutterfreaks.com.
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